Paul Duxbury Career Experience

The following is a brief summary of Paul Duxbury’s recent Human Resources | Learning and Development experience:

UK Civil Service 2021 to Date

Providing high-quality, impartial Information, Advice and Guidance on employment rights, employment legislation and dispute resolution options to employees, employers and their representatives, tailoring advice to each individual or organisation.
Identifying appropriate options and solutions for customers, including signposting to relevant support services and referrals to other government services

Group Human Resources Manager

Smart Dental Care Group a Dental Care Provider with more than 30 Dental Practices across the North West of England, Northern Ireland, and Republic of Ireland.

June 2020 to January 2021

  • Provided a full HR service across the Group supporting delivery of services in all NHS, Private and Prison Based Practices
  • Supported the Group with a significant restructure and ensuring compliance with TUPE requirements in a highly acquisitional business.
  • Provided support through coaching to managers in addressing sickness absence issues, undertaking appraisals, managing disciplinary issues.
  • Managed complex ER cases through to Employment Tribunal including, disciplinaries, grievances, absence, and redundancy.
  • Developed a range of clear HR policies and procedures to drive performance and ensure consistency.
  • Managed and administered all documentation relating to employment ensuring all compliance document met regulatory requirements.
  • Developed a series of HR reports to provide information to Senior Management to support decision making.
  • Drove the overhaul of the internally developed HRMS/IS to provide a more useful and user-friendly system.
  • Continuously monitored and reviewed HR policies and processes and implement changes where necessary.
  • Led and participated in the implementation of specific projects, procedures, and guidelines to help align the workforce with the strategic goals of the organisation.
  • Provided specialist input to support both group wide and local change management processes.

Learning and Development/Organisational Development Professional

Career Break Period – January 2019 to May 2020

I have taken the opportunity of a Career Break. This has enabled me to provide support to Family Members, focus on my own Continuous Professional Development and add value to the community. It has given me a clearer sense of my own personal values, goals and objectives.

It has allowed me to take stock, recharge, and explore areas of personal interests and how I can best use my Learning and Development / Organisational Development skills, knowledge and experience to add value to the type of organisation I want to work for.

Group Learning and Development Manager

Phoenix Medical Services Limited (Incorporating Rowlands Pharmacies, Phoenix Healthcare Distribution, NuMark, PSUK, NuPharm and NuCare)

July 2017 to October 2018

Learning and Development Experience and Achievements

  • Managed the budget (including a significant Apprenticeship Levy) across all Group members using his Learning and Development Experience to ensure costs were controlled to deliver effective solutions.
  • Re-focused, developed and managed the eLearning offering across the business working closely with content and system providers to address development needs. This included the implementation of a new eLearning offering to the whole Group.
  • Recruited, established and managed a new Operational Training Team to address the needs of our Supply Chain operations.
  • Used his extensive Learning and Development experience to negotiate and implement National Training Agreements with suppliers and achieved significant cost savings.
  • Managed relationships across the Group with key stakeholders ensuring that we understood and delivered against the needs of the diverse range of businesses.
  • Managed relationships with external training and accreditation bodies, agencies and providers and developed relationships with suppliers into productive strategic partnerships.
  • Set the strategic direction for Learning and Development which impacted on 7,000 plus employees.
  • Managed a substantial Outplacement Programme as part of the most significant Transformation Project undertaken by the Group and ensured a focus on addressing individual needs.Represented the UK Group at Pan European HR Management Meetings engaging with colleagues across 27 countries to formulate strategies.

Learning and Development Manager (Interim Role)

Speedy Services  – 2016 to 2017

Learning and Development Experience and Achievements

  • Led the Learning and Development team and the Technical Training team across the UK and Ireland.
  • Ensured delivery of a comprehensive programme of employee training and development activity at all levels that supported the business strategy, met  at least minimum legal requirements and developed people to perform.
  • Undertook a large exercise to establish levels of compliance for core mandatory/legal training and developed a needs led Training Calendar to achieve compliance.
  • Created, developed and managed the e-learning offering across the business and worked closely with content and system providers to address development needs.
  • Managed relationships with external training and accreditation bodies, agencies and providers and worked closely with CITB and Hire Association Europe in particular.
  • Recruited, managed, developed and motivated the learning and development team, technical training team and eLearning Content team and ensured a full service was provided to the business.
  • Managed the delivery of an extensive Customer Experience training programme to support the delivery of an enhanced customer experience to all our customers.
  • Developed, implemented and maintained systems and processes for reviewing all learning, development and training activity.
  • Developed and delivered the Graduate and Apprenticeship programmes to ensure future talent within the business.

Learning and Development Manager

Residential Management Group – Part of Places for People 2014 – 2016

Learning and Development Experience and Achievements

  • Developed a “Grow Our Own” approach to development of staff to address attraction and retention issues providing opportunities for staff to grow in their roles.
  • Ensured the competence and professional development of RMG Private and Public Sector employees through complete management of the learning and development function.
  • Maximised his Learning and Development experience to design and execute a 70:20:10 L&D strategy, worked in partnership with the operational board, compliance director, and cross-functional managers to align L&D with the overall business plan.
  • Collaborated with De Montfort University and developed the enhanced MSc Property Management for Property Managers, which enhanced organisation-wide leadership and strategic thinking skillsets.
  • Increased effectiveness by collaborating with senior stakeholders and utilising his Learning and Development experience to design competency frameworks for key roles and implemented psychometric profiling to assess key behaviours and develop individual development plans.
  • Delivered coaching training to managers across the organisation to focus management of people on performance improvement through re-enforcement of positive behaviours.
  • Implemented eLearning to address organisation-wide mandatory training and soft skills requirements.

Residential Management Group Limited is part of the Places for People Group.

Learning and Development Manager and Business Partner

BSS  2001 – 2014

Learning and Development Experience and Achievements

  • Designed the L&D strategy and managed the L&D function for this communications solutions provider, and worked with stakeholders across multiple sites and functions.
  • Developed and embedded management development, coaching, appraisals, absence management, recruitment, sales, and system training across six sites at trustee, executive, and manager levels.
  • Improved the business-wide management practice and recruitment of managers through creation of a well-received leadership and management framework.
  • Engaged managers in the creation of the framework and aligned it with business strategy to give line of sight to organisational aims.
  • Used his Learning and Development experience to develop an Emerging Talent Programme which addressed attraction and retention of junior and mid-level managers.
  • Positioned BSS to retain contracts valued at c. £13m by securing and retaining Investors in People (IiP), ISO, and other core people-focused accreditations required for bids.
  • Led the scoping, design, delivery, and evaluation of tailored L&D solutions to support implementation and retention of major contracts for public, private, and third sector clients.
  • Increased NVQ achievement rates from 29% to 99.2% in 12 months by overhauling NVQ delivery systems leading to client bonus payments of circa 5% of contract value.
  • Delivered and secured tenders for contracts with values up to £7m, building collaborative client relationships to understand their needs and develop tailored solutions as part of matrix-based teams.
  • Leveraged knowledge of IiP as a framework which supported the acquisition and integration of two businesses, successfully aligned cultures, processes and practices.

Previous employment history available on request