It’s Common Courtesy

We often read as Job Seekers attending an interview that we should write and thank the organisation/interviewers for their time and confirm that we are still interested in the role.

How about it also working the other way round?

This week having attended an interview I received an email later the same day which thanked me for attending, confirmed the details we had discussed in terms of when the outcome would be communicated and wished me a pleasant evening/weekend.

That was a first in my experience but has left me with an incredibly positive impression of the organisation and interviewers.

Whether I secure the role or not they have won a fan (and probably a customer) for a great Candidate Experience!

I was impressed! What about you?

Do You Want Me as a Fan?

This is the second in a series of short posts looking at What I (a candidate) want from Recruitment. In the previous post (which you can read here) I suggested that there were some simple things that would make life better not only for the candidate but also the employer.

Those simple things were around including details of the overall process in your advertisement. Now let’s move on to the stage where I have applied for the role. What do I want?

The CIPD (the organisation that sets the professional standards for HR) suggest that when it comes to applicants the following should be a rule of thumb:

” Prompt acknowledgement of an application – whether successful or unsuccessful – is good practice and presents a positive image of the organisation.

In many ways there isn’t much to add there but let me just expand a little on the various aspects of what the CIPD recommend:

  1. As a candidate I want to know that you have received my application
  2. If I am not going to be invited to interview then I do want to know even if it’s just a short (personalised) rejection email. You want to leave me with a positive impression of your organisation don’t you?
  3. Don’t do what one large organisation did recently to me and reject me within less than 5 minutes
    1. Telling me that they had “carefully reviewed my CV against the criteria for the role.”
    2. What was really obvious from having worked with various types of ATS (Applicant Tracking Systems) was that they had set it to reject anyone who had put a previous or expected salary higher than they were prepared to pay – of course they had not advertised the salary!
    3. What a waste of time it was for me to have applied and was I left as a fan, advocate or ambassador for the organisation? I think you can probably guess the answer!
  4. If I am going to be invited to interview and you want me to do a presentation then please include the details. These should include the instructions for either getting the presentation to you or whether I can bring it with me on a Pen Drive. That saves a lot of unnecessary emails clarifying the details.

In the next post I will look at the Interview Experience from the Candidate’s perspective.

Have you had any experiences having applied for a role where the organisation could do better and what could they do better?